.ipsrs-v2{all:revert;display:block;max-width:920px;margin:36px auto;padding:0 18px;box-sizing:border-box;font-family:inherit;color:#172033}.ipsrs-v2,.ipsrs-v2 *{box-sizing:border-box}.ipsrs-v2 input,.ipsrs-v2 textarea,.ipsrs-v2 button,.ipsrs-v2 label{font-family:inherit}.ipsrs-v2 h2,.ipsrs-v2 p,.ipsrs-v2 strong,.ipsrs-v2 small{margin-top:0}
.ipsrs-hero{display:flex;align-items:center;gap:18px;margin-bottom:22px}.ipsrs-hero-icon{width:108px;height:108px;display:grid;place-items:center;border-radius:0;background:transparent;font-size:28px;overflow:visible;flex:0 0 108px}.ipsrs-hero-icon img{width:100%;height:100%;object-fit:contain;display:block}.ipsrs-eyebrow{font-size:11px;font-weight:800;letter-spacing:1.5px;color:#2563eb}.ipsrs-hero h2{margin:3px 0 5px;font-size:28px;line-height:1.2}.ipsrs-hero p{margin:0;color:#6b7280;font-size:14px}
.ipsrs-form-v2,.ipsrs-card{background:#fff;border:1px solid #e7eaf0;border-radius:18px;box-shadow:0 10px 35px rgba(20,30,50,.06)}.ipsrs-section{padding:25px 28px;border-bottom:1px solid #eef0f4}.ipsrs-section:last-of-type{border-bottom:0}
.ipsrs-section-title{display:flex;align-items:flex-start;gap:13px;margin-bottom:19px}.ipsrs-section-title>span{width:34px;height:34px;border-radius:10px;background:#f1f5f9;display:grid;place-items:center;font-size:12px;font-weight:800;color:#475569;flex:none}.ipsrs-section-title strong{display:block;font-size:17px}.ipsrs-section-title small{display:block;color:#8a94a6;font-size:12px;margin-top:3px}
.ipsrs-fields{display:grid;gap:15px}.ipsrs-fields.three{grid-template-columns:repeat(3,1fr)}.ipsrs-field label,.ipsrs-other label{display:block;font-size:12px;font-weight:700;margin-bottom:7px}.ipsrs-field label b{color:#dc2626}.ipsrs-field input,.ipsrs-field textarea,.ipsrs-other input{width:100%;border:1px solid #dce1e8;border-radius:10px;padding:12px 13px;background:#fff;color:#172033;font:inherit;font-size:14px;outline:none}.ipsrs-field input:focus,.ipsrs-field textarea:focus,.ipsrs-other input:focus{border-color:#7aa7ff;box-shadow:0 0 0 3px rgba(37,99,235,.08)}.ipsrs-field textarea{resize:vertical;min-height:130px}.date-field{max-width:360px}
.ipsrs-options{display:grid;grid-template-columns:repeat(3,1fr);gap:11px}.ipsrs-option{display:block;cursor:pointer}.ipsrs-option input{position:absolute;opacity:0;pointer-events:none}.ipsrs-option-box{min-height:82px;border:1px solid #e0e4ea;border-radius:12px;padding:14px;display:flex;align-items:center;gap:11px;background:#fff;transition:.15s}.ipsrs-option-box i{font-style:normal;font-size:22px}.ipsrs-option-box em{font-style:normal;font-size:13px;font-weight:650}.ipsrs-option input:checked+.ipsrs-option-box{border-color:#2563eb;background:#f5f9ff;box-shadow:0 0 0 2px rgba(37,99,235,.08)}
.ipsrs-other{margin-top:13px}.ipsrs-other label{color:#667085}
.ipsrs-priority-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.ipsrs-priority-box{display:flex;align-items:center;gap:10px;border:1px solid #e0e4ea;border-radius:12px;padding:13px;background:#fff;min-height:72px}.ipsrs-priority-box i{font-style:normal;font-size:18px}.ipsrs-priority-box strong{display:block;font-size:13px}.ipsrs-priority-box small{display:block;color:#8a94a6;font-size:10px;margin-top:3px}.ipsrs-option input:checked+.ipsrs-priority-box{border-color:#2563eb;background:#f5f9ff;box-shadow:0 0 0 2px rgba(37,99,235,.08)}
.ipsrs-upload-v2{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:150px;border:2px dashed #d8dee8;border-radius:13px;background:#fafbfc;cursor:pointer;text-align:center;padding:20px}.ipsrs-upload-v2 input{display:none}.ipsrs-upload-icon{font-size:30px}.ipsrs-upload-v2 strong{font-size:14px;margin-top:5px}.ipsrs-upload-v2 small{color:#8a94a6;margin-top:3px}.ipsrs-file-name{font-size:11px;color:#2563eb;margin-top:8px;font-weight:600;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ipsrs-submit-area{padding:22px 28px;display:flex;align-items:center;justify-content:space-between;gap:20px;background:#fbfcfe;border-radius:0 0 18px 18px}.ipsrs-submit-area p{margin:0;color:#8a94a6;font-size:12px}.ipsrs-submit-area button{border:0;border-radius:11px;background:#2563eb;color:#fff;padding:13px 22px;font:inherit;font-size:14px;font-weight:800;cursor:pointer;white-space:nowrap}.ipsrs-submit-area button:hover{filter:brightness(.96)}
.ipsrs-success{text-align:center;padding:48px 25px}.ipsrs-success-icon{width:62px;height:62px;border-radius:50%;background:#ecfdf3;color:#16a34a;display:grid;place-items:center;margin:0 auto 15px;font-size:32px;font-weight:800}.ipsrs-success h2{margin:5px 0 12px;font-size:25px}.ipsrs-success p{color:#6b7280;margin:5px}.ipsrs-ticket{font-size:26px;font-weight:850;letter-spacing:1px;margin:12px 0}.ipsrs-muted{font-size:13px}
@media(max-width:780px){.ipsrs-fields.three{grid-template-columns:1fr}.ipsrs-options{grid-template-columns:repeat(2,1fr)}.ipsrs-priority-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:520px){.ipsrs-v2{margin:20px auto;padding:0 12px}.ipsrs-hero h2{font-size:23px}.ipsrs-section{padding:20px 17px}.ipsrs-options,.ipsrs-priority-grid{grid-template-columns:1fr}.ipsrs-submit-area{flex-direction:column;align-items:stretch}.ipsrs-submit-area button{width:100%}}
.ipsrs-my-tickets .ipsrs-ticket-search{background:#fff;border:1px solid #e7eaf0;border-radius:16px;padding:18px 20px;margin-bottom:16px;box-shadow:0 8px 25px rgba(20,30,50,.04)}.ipsrs-ticket-search label{display:block;font-size:12px;font-weight:700;margin-bottom:7px}.ipsrs-search-row{display:flex;gap:10px}.ipsrs-search-row input{flex:1;border:1px solid #dce1e8;border-radius:10px;padding:12px 13px;font:inherit}.ipsrs-search-row button{border:0;border-radius:10px;background:#2563eb;color:#fff;padding:0 20px;font-weight:800;cursor:pointer}.ipsrs-alert{padding:14px 16px;background:#fff7ed;border:1px solid #fed7aa;border-radius:12px;color:#9a3412;font-size:13px}.ipsrs-detail-card{padding:25px}.ipsrs-detail-top{display:flex;justify-content:space-between;align-items:center;gap:15px}.ipsrs-detail-top h3{margin:4px 0 0;font-size:22px}.ipsrs-status{display:inline-flex;padding:7px 11px;border-radius:999px;font-size:12px;font-weight:800}.ipsrs-status-waiting{background:#fff7ed;color:#c2410c}.ipsrs-status-processing{background:#eff6ff;color:#1d4ed8}.ipsrs-status-completed{background:#ecfdf3;color:#15803d}.ipsrs-progress{display:flex;align-items:center;margin:25px 8% 5px}.ipsrs-progress span{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;background:#e5e7eb;color:#6b7280;font-size:11px;font-weight:800}.ipsrs-progress span.done{background:#2563eb;color:#fff}.ipsrs-progress i{height:3px;background:#e5e7eb;flex:1}.ipsrs-progress-labels{display:flex;justify-content:space-between;margin:0 4%;font-size:10px;color:#8a94a6}.ipsrs-detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:25px}.ipsrs-detail-grid>div{background:#f8fafc;border-radius:11px;padding:13px}.ipsrs-detail-grid small,.ipsrs-detail-block small,.ipsrs-result small{display:block;color:#8a94a6;font-size:10px;margin-bottom:5px}.ipsrs-detail-grid strong{font-size:13px}.ipsrs-detail-block{border-top:1px solid #eef0f4;margin-top:14px;padding-top:16px}.ipsrs-detail-block p,.ipsrs-result p{margin:0;font-size:13px;line-height:1.65}.ipsrs-result{margin-top:18px;padding:16px;border-radius:12px;background:#eff6ff;border:1px solid #dbeafe}.ipsrs-time-grid{margin-top:14px}.ipsrs-time-grid>div{background:#fff;border:1px solid #eef0f4}.ipsrs-time-grid strong{font-size:12px}@media(max-width:650px){.ipsrs-search-row{flex-direction:column}.ipsrs-search-row button{height:44px}.ipsrs-detail-card{padding:18px}.ipsrs-detail-grid{grid-template-columns:1fr 1fr}.ipsrs-progress{margin-left:3%;margin-right:3%}.ipsrs-progress-labels{margin-left:0;margin-right:0}}@media(max-width:450px){.ipsrs-detail-grid{grid-template-columns:1fr}.ipsrs-detail-top{align-items:flex-start;flex-direction:column}.ipsrs-progress-labels{font-size:9px}}

.ipsrs-view-ticket{display:inline-flex;align-items:center;justify-content:center;margin-top:18px;padding:13px 22px;border-radius:11px;background:#2563eb;color:#fff!important;text-decoration:none!important;font-size:13px;font-weight:800;letter-spacing:.2px}.ipsrs-view-ticket:hover{filter:brightness(.96);transform:translateY(-1px)}

.ipsrs-nav-buttons{display:flex;gap:10px;margin:0 0 18px;padding:5px;background:#f4f6fa;border:1px solid #e7eaf0;border-radius:13px}.ipsrs-nav-btn{flex:1;text-align:center;padding:11px 14px;border-radius:9px;text-decoration:none!important;color:#5b6472!important;font-size:12px;font-weight:800;letter-spacing:.2px}.ipsrs-nav-btn.active{background:#fff;color:#2563eb!important;box-shadow:0 2px 8px rgba(20,30,50,.06)}.ipsrs-nav-btn:hover{color:#2563eb!important}.ipsrs-success-status{display:inline-block;margin:4px 0 10px;padding:7px 12px;border-radius:999px;background:#fff7ed;color:#c2410c;font-size:12px}.ipsrs-success-status strong{font-weight:850}@media(max-width:520px){.ipsrs-nav-buttons{gap:6px}.ipsrs-nav-btn{padding:10px 7px;font-size:10px}}
.ipsrs-history-card{background:#fff;border:1px solid #e7eaf0;border-radius:16px;padding:20px;margin-bottom:16px;box-shadow:0 8px 25px rgba(20,30,50,.04)}.ipsrs-history-head{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px}.ipsrs-history-head h3{margin:3px 0 0;font-size:18px}.ipsrs-history-head>span{font-size:11px;font-weight:700;color:#8a94a6}.ipsrs-history-list{display:flex;flex-direction:column}.ipsrs-history-item{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:14px 4px;border-top:1px solid #eef0f4;text-decoration:none!important;color:inherit!important}.ipsrs-history-item strong{display:block;font-size:13px}.ipsrs-history-item small{display:block;margin-top:4px;color:#8a94a6;font-size:11px}.ipsrs-empty-history{background:#f8fafc;border:1px dashed #dce1e8;border-radius:14px;padding:22px;text-align:center;margin-bottom:16px}.ipsrs-empty-history strong{font-size:14px}.ipsrs-empty-history p{margin:5px 0 0;color:#8a94a6;font-size:12px}@media(max-width:520px){.ipsrs-history-head{align-items:flex-start;flex-direction:column}.ipsrs-history-item{align-items:flex-start;flex-direction:column}}
.ipsrs-history-pagination{display:flex;align-items:center;justify-content:center;gap:8px;border-top:1px solid #eef0f4;margin-top:4px;padding-top:14px;flex-wrap:wrap}.ipsrs-page-numbers{display:flex;align-items:center;gap:5px}.ipsrs-history-pagination button{border:1px solid #dce1e8;background:#fff;color:#475569;border-radius:8px;min-height:34px;padding:6px 10px;font:inherit;font-size:11px;font-weight:750;cursor:pointer}.ipsrs-history-pagination button:hover:not(:disabled){border-color:#2563eb;color:#2563eb}.ipsrs-history-pagination .ipsrs-page-number{min-width:34px;padding-left:7px;padding-right:7px}.ipsrs-history-pagination .ipsrs-page-number.active{background:#2563eb;border-color:#2563eb;color:#fff}.ipsrs-history-pagination button:disabled{opacity:.4;cursor:default}.ipsrs-page-dots{padding:0 2px;color:#8a94a6;font-size:12px}@media(max-width:520px){.ipsrs-history-pagination{gap:5px}.ipsrs-history-pagination button{font-size:10px;padding:6px 8px}.ipsrs-history-pagination .ipsrs-page-number{min-width:30px}.ipsrs-history-pagination .ipsrs-page-numbers{gap:3px}}

/* V13: hero typography requested */
.ipsrs-hero .ipsrs-eyebrow{color:#fff}.ipsrs-hero h2{color:#000;font-weight:800}.ipsrs-hero p{color:#fff}
.ipsrs-other[hidden]{display:none}.ipsrs-other label b{color:#dc2626}

/* STEP 13 — visual polish / responsive refinement */
.ipsrs-v2{max-width:980px;margin:30px auto;padding:0 20px}
.ipsrs-v2 .ipsrs-hero{padding:4px 2px 8px}
.ipsrs-v2 .ipsrs-hero-icon{box-shadow:none}
.ipsrs-v2 .ipsrs-form-v2,.ipsrs-v2 .ipsrs-card{box-shadow:0 12px 38px rgba(15,23,42,.065);border-color:#e4e8ef}
.ipsrs-v2 .ipsrs-section{background:rgba(255,255,255,.98)}
.ipsrs-v2 .ipsrs-section-title>span{box-shadow:inset 0 0 0 1px #e5e7eb}
.ipsrs-v2 .ipsrs-option-box,.ipsrs-v2 .ipsrs-priority-box{transition:transform .15s ease,border-color .15s ease,box-shadow .15s ease,background .15s ease}
.ipsrs-v2 .ipsrs-option:hover .ipsrs-option-box,.ipsrs-v2 .ipsrs-option:hover .ipsrs-priority-box{transform:translateY(-1px);border-color:#b9c5d6}
.ipsrs-v2 .ipsrs-option input:checked+.ipsrs-option-box,.ipsrs-v2 .ipsrs-option input:checked+.ipsrs-priority-box{box-shadow:0 5px 16px rgba(37,99,235,.10),0 0 0 2px rgba(37,99,235,.08)}
.ipsrs-v2 .ipsrs-upload-v2{transition:border-color .15s ease,background .15s ease,box-shadow .15s ease}
.ipsrs-v2 .ipsrs-upload-v2:hover{border-color:#9eb7e8;background:#f8fbff;box-shadow:0 8px 20px rgba(37,99,235,.06)}
.ipsrs-v2 .ipsrs-submit-area button,.ipsrs-v2 .ipsrs-view-ticket{box-shadow:0 7px 18px rgba(37,99,235,.18);transition:transform .15s ease,box-shadow .15s ease}
.ipsrs-v2 .ipsrs-submit-area button:hover,.ipsrs-v2 .ipsrs-view-ticket:hover{box-shadow:0 9px 22px rgba(37,99,235,.23);transform:translateY(-1px)}
.ipsrs-v2 .ipsrs-history-item{border-radius:10px;padding-left:8px;padding-right:8px;transition:background .15s ease,transform .15s ease}
.ipsrs-v2 .ipsrs-history-item:hover{background:#f8fbff;transform:translateX(2px)}
.ipsrs-v2 .ipsrs-status{box-shadow:inset 0 0 0 1px rgba(0,0,0,.03)}
@media(max-width:650px){.ipsrs-v2{padding:0 10px;margin:18px auto}.ipsrs-v2 .ipsrs-hero{gap:12px}.ipsrs-v2 .ipsrs-hero-icon{width:90px;height:90px;flex:0 0 90px;font-size:24px}.ipsrs-v2 .ipsrs-hero-icon img{width:100%;height:100%;object-fit:contain}.ipsrs-v2 .ipsrs-hero h2{font-size:22px}.ipsrs-v2 .ipsrs-form-v2,.ipsrs-v2 .ipsrs-card{border-radius:14px}.ipsrs-v2 .ipsrs-detail-grid{gap:9px}.ipsrs-v2 .ipsrs-detail-grid>div{padding:11px}.ipsrs-v2 .ipsrs-history-card{padding:15px}}

/* Step 13.1 — Success WhatsApp notice */
.ipsrs-whatsapp-notice{margin:16px auto 20px;max-width:620px;text-align:left;padding:17px 18px;border:1px solid #fde68a;border-radius:14px;background:#fffbeb;box-shadow:0 4px 14px rgba(20,30,50,.05)}
.ipsrs-whatsapp-title{display:block;width:100%;text-align:center!important;font-size:13px;font-weight:850;letter-spacing:.2px;color:#92400e;margin-bottom:8px}
.ipsrs-whatsapp-notice p{margin:0 0 12px!important;color:#4b5563!important;font-size:13px;line-height:1.65}
.ipsrs-whatsapp-contacts{display:flex;flex-direction:column;gap:7px}
.ipsrs-whatsapp-contacts a{display:block;text-decoration:none!important;color:#166534!important;font-size:13px;line-height:1.45;font-weight:600;padding:7px 9px;border-radius:9px;background:rgba(255,255,255,.7);transition:background .15s ease,transform .15s ease}
.ipsrs-whatsapp-contacts a:hover{background:#fff;transform:translateY(-1px)}
.ipsrs-whatsapp-contacts a strong{font-weight:850}
@media(max-width:520px){.ipsrs-whatsapp-notice{padding:15px 14px;margin-top:14px}.ipsrs-whatsapp-contacts a{font-size:12px}}

.ipsrs-photo-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:center;margin:10px 0 2px}.ipsrs-photo-btn{appearance:none;border:1px solid #d7deea;background:#fff;color:#1f2937;border-radius:9px;padding:9px 12px;font-size:12px;font-weight:750;cursor:pointer}.ipsrs-photo-btn:hover{border-color:#9eb7e8;background:#f8fbff}.ipsrs-upload-v2.has-photo{border-color:#22c55e;background:#f5fff8}.ipsrs-upload-v2.has-photo .ipsrs-file-name{color:#15803d}

/* Restore the original boxed icon only on the Laporan Saya page. */
.ipsrs-my-tickets .ipsrs-hero-icon{
    width:58px;
    height:58px;
    flex:0 0 58px;
    border-radius:16px;
    background:#fff;
    box-shadow:0 8px 20px rgba(15,23,42,.10);
    overflow:hidden;
    font-size:28px;
}
@media(max-width:650px){
    .ipsrs-my-tickets .ipsrs-hero-icon{
        width:58px;
        height:58px;
        flex-basis:58px;
        border-radius:16px;
    }
}

.ipsrs-confirmation{margin-top:18px;padding:17px;border-radius:12px;background:#f8fafc;border:1px solid #e2e8f0}.ipsrs-confirmation>small{display:block;font-size:11px;font-weight:800;color:#334155;margin-bottom:7px}.ipsrs-confirmation>p{margin:0 0 12px;font-size:13px;line-height:1.55;color:#475569}.ipsrs-confirmation textarea{display:block;width:100%;box-sizing:border-box;border:1px solid #d8dee8;border-radius:10px;padding:12px;font:inherit;resize:vertical;min-height:105px;background:#fff}.ipsrs-confirmation button{margin-top:10px;border:0;border-radius:10px;background:#2563eb;color:#fff;padding:11px 16px;font-weight:800;cursor:pointer}.ipsrs-confirmation button:disabled{opacity:.65;cursor:wait}.ipsrs-confirmation-message{margin-top:9px;font-size:12px}.ipsrs-confirmation-message.success{color:#15803d}.ipsrs-confirmation-message.error{color:#b91c1c}